REFUND AND CANCELLATION POLICY

1. DEFINITIONS AND INTERPRETATIONS

In this Policy, unless the context otherwise requires, the following terms shall have the respective meanings:

1. “Company” refers to EFILEEASE PRIVATE LIMITED, having its registered office at PLOT No 92A, KH NO 417, 1st Floor, Kirari Suleman Nagar, Street No 2, North West Delhi 110086.
2. “Services” refers to the consultancy services, tax filing services, compliance services, and other professional services offered by the Company.
3. “Assignment” refers to the specific work, task, or service package commissioned by the Client.
4. “Refund” refers to the reimbursement of funds paid by the Client for Services not rendered.
5. “Cancellation” refers to the termination of a service order before the completion of the Assignment.
6. “Client” or “User” refers to any individual or entity purchasing Services from the Company.
7. “Working on Assignment” refers to the commencement of any activity related to the delivery of the Service, including but not limited to document review, consultation, data entry, or strategy formulation.

2. SCOPE OF POLICY

2.1 Application of Policy

This Policy applies to all Services provided directly by EFILEEASE PRIVATE LIMITED through its website or other platforms. It is applicable to all Clients who purchase Services from the Company.

Note: This Policy is NOT applicable to third-party services, specifically educational courses provided by Fintaxpro Advisory LLP. Refunds for such third-party services are governed by their respective policies.

3. REFUND ELIGIBILITY

3.1 Conditions for Refund

The Company maintains a strict refund policy to ensure the efficient allocation of professional resources. Refunds are subject to the following condition:

• Refund is possible ONLY if the Assignment has not been started.
• Once work on any Assignment has commenced, the Client acts in agreement that the service delivery has begun, and therefore, a refund is not possible.
• The Client must submit a request for a refund before the Company or its associates have initiated any work on the purchased Service.

3.2 Non-Refundable Situations

Refunds will NOT be processed in the following situations:

• After work on the Assignment has started.
• After the Client’s documents have been reviewed by our team.
• After any form of consultation (verbal or written) has been provided.
• After any draft, summary, or deliverable has been prepared.
• After tax filing or compliance procedures have been initiated on government portals.
• Where only partial work has been completed due to the Client’s failure to provide necessary information.

4. REFUND PROCESS

4.1 How to Request Refund

To request a refund, the Client must follow these steps:

1. Submit a formal refund request via email to info@efileease.com.
2. The email must include the Order Details, Service Name, Payment Reference Number, and a clear reason for the refund request.
3. The request must be made within 24 hours of payment, provided that work on the Assignment has not commenced.

4.2 Refund Timeline

Upon approval of a refund request, the Company will initiate the refund process within 7-10 business days. The approved refund amount will be credited back to the original payment method used by the Client. Please note that the actual time for the credit to appear in the Client’s account may vary depending on the bank or payment gateway provider.

4.3 Management Discretion

All refund requests are subject to review and verification by the Company’s management. The Company reserves the right to approve or reject refund requests at its sole discretion. The decision of the management regarding the commencement of work and eligibility for refund shall be final and binding.

5. CANCELLATION POLICY

5.1 Client-Initiated Cancellation

Clients may cancel their service orders at any time before the commencement of work. If a cancellation request is received and approved before work begins, the Client may be eligible for a refund as per Section 3. However, cancellation requests made after the work has commenced will not be eligible for any refund. All cancellation requests must be submitted in writing to the Company email.

5.2 Company-Initiated Cancellation

The Company reserves the right to cancel Services due to technical issues, unavailability of resources, or other unforeseen reasons. In the event of a cancellation initiated by the Company where the Client is not at fault, a full refund will be provided. The Client will be notified of such cancellation within 48 hours.

6. PAYMENT GATEWAY CHARGES

6.1 Deduction of Charges

Clients acknowledge that payment gateway charges, transaction fees, and processing fees incurred during the initial transaction are non-refundable. In the event of a refund, the Company reserves the right to deduct such applicable third-party fees from the total refund amount. The Client will receive the refund amount net of these charges.

7. EXCEPTIONS

7.1 Special Circumstances

The Company may, at its sole discretion, consider exceptions to this Policy in special circumstances, including but not limited to:

• Force majeure events (natural disasters, wars, etc.).
• Changes in government policy that render the service delivery impossible.
• Technical failures on the Company’s platform that are beyond the Company’s control.

7.2 Partial Refunds

The Company generally does not offer partial refunds. Services are priced and charged as complete packages. Partial completion of a service due to Client inaction or withdrawal does not entitle the Client to a partial refund.

8. THIRD-PARTY SERVICES

8.1 Educational Courses

Please note that educational courses available on the Platform are provided and sold by Fintaxpro Advisory LLP. These courses are subject to the refund policy of Fintaxpro Advisory LLP. EFILEEASE PRIVATE LIMITED is not responsible for refunds related to these third-party courses. Clients seeking refunds for courses must contact Fintaxpro Advisory LLP directly.

9. DISPUTE RESOLUTION

9.1 Grievance Redressal

If a Client is dissatisfied with a decision regarding a refund or cancellation, they may escalate the matter to the Grievance Officer. The Grievance Officer will review the case and respond within 15 business days. However, the decision of the Company’s management regarding the status of the assignment (started vs. not started) remains final.

9.2 Contact Grievance Officer

10. MODIFICATIONS TO SERVICES

10.1 Service Changes

If a Client requests changes to the scope of the Service after the Assignment has commenced (e.g., changing from one tax form to another), the original payment is non-refundable. Additional charges may apply for the new scope of work. The terms of the original service agreement remain binding.

11. GENERAL TERMS

11.1 Non-Transferability

Refunds are non-transferable and will only be issued to the original purchaser and the original payment method.

11.2 Time Limit for Refund Requests

As stated in Section 4.1, refund requests must be made within 24 hours of payment. The Company reserves the right to decline any refund request made after this period, regardless of whether work has commenced. The Company may waive this time limit at its sole discretion in exceptional cases.

11.3 Documentation

The Company may request supporting documents (e.g., payment proof, correspondence) to process a refund. Clients must provide the required information within 3 business days of the request. Failure to do so may result in the closure of the refund ticket.

12. CHANGES TO THIS POLICY

12.1 Right to Modify

The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. Any changes will be posted on the website with an updated revision date. Your continued use of the Services after such changes constitutes your acceptance of the new Policy.

12.2 Notification

While we may notify users of significant changes via email or website notice, it is the responsibility of the User to review this Policy periodically for updates.

13. GOVERNING LAW

13.1 Legal Framework

This Policy shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Companies Act, 2013, and the Consumer Protection Act, 2019. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi.

14. ACKNOWLEDGMENT

14.1 Client Agreement

By purchasing Services from EFILEEASE PRIVATE LIMITED, the Client explicitly acknowledges that they have read, understood, and agreed to this Refund and Cancellation Policy. The Client agrees to be bound by its terms and waives any right to dispute a transaction on grounds inconsistent with this Policy.

15. CONTACT INFORMATION

15.1 For Refund Queries

If you have any questions concerning our Refund and Cancellation Policy, please contact us at:

• Email: info@efileease.com
• Phone: 9625900981
• Address: PLOT No 92A, KH NO 417, 1st Floor, Kirari Suleman Nagar, Street No 2, North West Delhi 110086